Find a sale and answer a dispute

Transactions

1. Open Actions → See All Transactions.
2. Choose a period: Year, Month or All. The calendar takes a date range and hours; with more than one branch you can pick the branch too.
3. Search, or narrow the list with Filter: Cash, Card Present, Completed, Declined, Refund & Adjustment, Disputed.

Tap a sale to see its status, payment method, items, note and total. From there you can send a receipt or issue a refund.

Disputes

When a cardholder disputes a payment, it appears in Actions → Disputes.

1. Open the dispute and read the reason.
2. If you disagree, send your evidence with Send Evidence.
3. If you agree, choose Accept the Dispute.