Issue a refund
Updated 19 October 2026
You can refund an approved card payment in full or in part. Admins and the owner do this — employees don't see the button.
Refund
- Open Actions → See All Transactions and pick the sale.
- Tap Issue Refund.
- Choose a mode: Items — tick the lines to refund (or Select All), or Amount — type the amount (it can't be more than what's left to refund).
- Choose a Reason For Refund: Returned Goods, Accidental Charge, Canceled Order or Other.
- Confirm with the phone's Face ID, Touch ID or iPhone passcode.
The result
You'll see Refund Complete, Refund Processing or Refund Failed. If the status is unclear, tap Check Again. The money goes back to the cardholder and is taken from your linked bank account.
A refund by amount may affect item sales and stock records — the app warns you. If the phone has no passcode, set one on the iPhone first.